Frequently Asked Questions

Returns

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What is the return policy?

We offer free returns within 7 days of the date you received it. Please make sure you put items back in their original packaging before you send them back to us. The product must be unworn, unwashed and unopened! with hang tags attached, and accompanied by proof of purchase. All products are subject to inspection once we receive them. The return cost shall be deducted from the customer!

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How long does the refund take?

Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 7-14 business days to process your refund before it appears in your bank account.

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How do I make changes to an order I've already placed?

The best way to change your order is to contact our support or simply give us a call during our business hours. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.

Shipping

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What do I do if I never received my order?

Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps.

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What do I do if I received a defective order?

Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact our support to check if it's eligible for replacement.

Payments

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What payment methods do you accept?

We accept VISA, MasterCard, American Express, Discover and Paypal. Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.

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Do you offer cash on delivery?

We currently offer cash on delivery in Saudi Arabia, the UAE, Qatar, Kuwait, Bahrain, and Oman.

Products

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Do you use Remy hair? What does "Remy Human Hair" mean?

(Sometimes spelled as "Remi")

A: All the hair used by YOUMI BEAUTY is cuticle correct, Remy human hair extensions for both tape in and clip in

Remy human hair refers to a type of hairpiece or wig that is made from authentic human hair, where the cuticle layer remains intact. When a product is labeled as "Remy," it signifies that it is not synthetic. Moreover, not all human hair is Remy.

The key distinction between Remy hair and other human hair wigs lies in the preservation of the cuticle layer during collection. In Remy hair, every strand is aligned in the same direction, providing several advantages over non-Remy hair and typical human hair wigs:

In terms of durability, Remy Hair lasts longer compared to regular human hair wigs. Even after several months, Remy Hair maintains a fresh look, although it requires careful maintenance according to the provided guidelines.

Furthermore, Remy Hair can be dyed similarly to regular human hair wigs. However, due to its high quality, it comes at a higher cost. It is advisable to have a good understanding of the dyeing process or seek professional assistance when attempting to dye Remy wigs.

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Will clip-in extension beep at the airport?

Clip-in hair extensions are unlikely to trigger airport metal detectors or security checkpoints. YOUMI BEAUTY clip-in extensions are made from synthetic materials, human hair and small metal clips for attachment. The metal components used in our clip-in hair extensions are very small and lightweight.

However, if you are concerned about passing through airport security with clip-in hair extensions, you can take a few precautions:


: Store your clip-in hair extensions in your carry-on luggage rather than in checked baggage. At YOUMI BEAUTY we have designed a special linen fabric storage bag to protect it from the ducts, keep it clean, neat and to live with you as long as it could. It comes with a hanger made from wood and stainless steel to make your life easier.


If you are asked about any items during the security screening process, calmly inform the security personnel that you are carrying clip-in hair extensions in your bag.

In most cases, clip-in hair extensions are considered harmless and should not be a cause for concern during airport security screening. However, it's always a good idea to be prepared and cooperative if security personnel have any questions about items in your luggage

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Are clip-in extensions bad for your hair?

Clip-in hair extensions are generally considered a safe and non-damaging option for adding length, volume, or color to your hair, as long as they are used correctly and with proper care. However, there are a few factors to keep in mind to ensure that clip-in extensions do not cause damage to your natural hair:


When attaching and removing clip-in extensions, be gentle to avoid pulling or tugging on your natural hair. Make sure the clips are securely fastened without being too tight.

Consider the weight and length of the extensions you use. Very heavy or extremely long extensions can place additional strain on your hair and scalp. Choose extensions that are appropriate for your hair type and condition.

Continue to care for your natural hair even when using extensions. Regularly wash, condition, and moisturize your hair to keep it healthy.

It's advisable to remove clip-in extensions before sleeping to prevent tangling and minimize stress on your hair.

: Give your natural hair occasional breaks from wearing extensions. Allowing your hair to breathe and recover can help prevent damage.


If you are unsure about how to properly use clip-in extensions or want guidance on selecting the right type for your hair, consider consulting a professional hairstylist.

Invest in high-quality clip-in extensions made from real human hair or high-grade synthetic materials. Low-quality extensions can be more prone to tangling and damage.

Store your clip-in extensions in a cool, dry place to maintain their quality and prevent tangling.

Overall, clip-in hair extensions can be a fun and versatile way to change your hairstyle temporarily without causing harm to your natural hair. Just remember to use them thoughtfully and care for your natural hair properly to maintain its health and integrity. If you experience any discomfort or notice damage, discontinue use and consult a hairstylist for advice

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Where to apply tape-in hair extension?

Tape-in hair extensions are a popular method for adding length and volume to your hair. When applying tape-in hair extensions, it's essential to do so correctly to achieve a natural look and ensure they stay securely in place. It's crucial to have them applied by a professional hairstylist if you're not experienced with the process. At YOUMI BEAUTY we have a professional In-Home Hairdresser service from Hair Extensions Installation, that helps you to achieve longer and fuller hair quickly in the most secure way. Hair styling , Hair Coloring & HighlightHair Treatment, Our professional application ensures proper placement and reduces the risk of damage to your natural hair. Additionally, tape-in extensions require regular maintenance and should be removed and reapplied every 6-8 weeks, depending on your hair growth and the quality of the extensions.

Steps to Apply Tape-in Hair Extensions:

Material You Need To Install Tape-in Hair Extensions:
Tape-In Hair Extensions: Purchase high-quality, 100% human hair tape-in extensions that match your hair color and texture.

Tape Tabs: These are double-sided, pre-cut adhesive tabs specifically designed for tape-in extensions. Make sure they are strong and waterproof.

Sectioning Clips: Use clips to divide your hair into sections, making it easier to work with and ensuring the extensions are evenly distributed.


Tail -Hair Comb: A rat-tail comb helps you create neat partings in your hair and assists in the extension application process.

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What Is PRE-ORDER mean?

Pre-orderallows customers toreserveitems before they're available, securing priority upon release. It's a convenient way to guarantee product availability and ensure swift delivery. By pre-ordering, customers can stay ahead of trends and secure sought-after items hassle-free. Products will be available10 daysafter booking.